– BusinessWire –
World’s first pre-installed remote support application on a commercial Android Smartphone
TEL AVIV, Israel–(BUSINESS WIRE)–CommuniTake Technologies Ltd. announced today that its Remote Support application was pre-installed, for the first time worldwide, on commercially available Samsung Galaxy S Smartphones and Samsung Galaxy Tab tablets, distributed by Cellcom Israel, the largest operator in Israel. The CommuniTake Remote Support application allows support representatives to provide support to the handsets from afar for better performance metrics and reducing support outlays.
“Smartphones are becoming the leading devices sold today in the mobile market. They offer abundance of new features and services which create support challenges”
Pre-installed remote support delivers customer value
CommuniTake Technologies’ pre-installed remote support provides the ability for a device holder to virtually “hand-over” the device to a support representative. This representative can remotely view and operate the phone as if he is holding it in his hands, while simultaneously talking with the device holder…