– BusinessWire –
The New On-Device Diagnostics and Repair Capabilities Provide Opportunities for Service Providers to Drive More Self-Service Support, Deliver Higher Support Quality Experience and Save Operating Cost
TEL AVIV, Israel–(BUSINESS WIRE)–Reinforcing its commitment to help service providers maximize the value of their support operations, CommuniTake Technologies launched the most advanced and comprehensive on-mobile device diagnostics and repair application.
With this solution, service providers can increase support efficiency and responsiveness while reducing costs and complexity for traditional contact centers. It enables service providers to not only constrain support costs but to shape new customer experience by empowering customers to easily troubleshoot device connectivity and usage problems at any time, without the need for agent assistance….